Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

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Shipping Policies

Fresno City College is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 5 - 7 working days. During January or August, delivery time may take longer.

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Return

We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may return items purchased within the time specified in the return policy included with your textbooks. All items must be returned in the original condition.

  • CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
  • New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.
  • Used books must not include any additional highlighting, writing, drawings etc.
  • Packing list and completed returns form must be included with each return.

Packing list and receipt must be included with each return. Returns missing this information can not be credited.

Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Fresno City College has refunded your money. Ship your return to the following address:

Fresno City College Bookstore
1101 E. University Ave.
Fresno, CA 93741

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable. No credit is given for lost or damaged packages in route to Fresno City College. Please insure and track your package. Returns to Fresno City College will be refunded to the original credit card or account used for payment. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

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Contact Support

Contact us anytime with questions or concerns via email at: fbookstore@fresnocitycollege.edu. You can also contact our customer service department at: 559-442-8214

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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